The Sebel Kiama Harbourside 
31 Shoalhaven St, Kiama NSW 2533, Australia
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31 Shoalhaven St, Kiama NSW 2533, AustraliaSee Your Business Here!
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We booked a weekend stay at the hotel, looking forward to a relaxing retreat, only to be completely overwhelmed by the constant noise from a wedding event that was taking place on the property. From the moment we checked in, it was clear that the staff were more focused on accommodating the wedding party than on guest comfort. The noise was unbearable. There was loud music blaring from the reception hall until well after midnight, and even after that, we could still hear the muffled sounds of shouting, laughter, and clinking glasses. The walls seemed paper-thin, and no matter how many times we called the front desk to complain, nothing was done to address the issue. To make matters worse, the hotel seemed unprepared for the disruption. No one at the front desk warned us about the wedding or its potential impact on our stay. We had specifically chosen this hotel for a peaceful getaway, but it felt like we were staying in the middle of a constant party. I understand that weddings are a significant event, but there should be a better system in place to separate such loud, festive activities from guests who are there for quiet relaxation. The hotel’s response to our concerns was disappointing. We were offered no apology, no compensation, and no alternative room options, even though it was clear we were being affected by the event. It's frustrating to feel like your comfort and peace are secondary to an event like this. If you're planning a stay here, I would strongly recommend checking if there are any events or weddings scheduled during your visit, as it seems the hotel prioritizes those over guest satisfaction. Unfortunately, I won’t be returning, and I can’t recommend this hotel to anyone looking for a peaceful, restful experience. The noise made it impossible to enjoy what should have been a relaxing weekend.
Really enjoyed our stay here. Room was a great size, included a couch and coffee table, huge tv and small table and chairs. Coffee and tea station was great, lots of glasses and cups. Very clean and spacious bathroom. Excellent view of Kiama harbour, lovely gym and breakfast buffet, and really easy walk to the nearby blowhole and Kiama business district. Would stay again.
We were booked with another hotel in Kiama but they were not answering their phones when our key cards stopped working at 10:30pm and we were locked out of our room. We called the Sebel and Chloe at the front desk was phenomenal and incredibly helpful. While we were eventually able to get back into our hotel room, I know that any future trips to Kiama will include staying at the Sebel. Five star service - Chloe even offered to try calling our hotel in case they weren’t picking up my foreign phone number. I look forward to staying at the Sebel and send my sincere gratitude towards Chloe and the rest of the Sebel team for their compassion and assistance.
We stayed for 2 nights. Very well appointed and comfy room. Dined in Yves Restaurant both nights. Food was delicious. Breakfast buffet was great but hard to concentrate on food with the amazing view outside the window. Staff were lovely in hotel and restaurants. Easy walk to main street and shops.
We had 2 apartments for our wedding. The deluxe apartment was beautiful. The rooms were perfect, and the apartment was perfect. The only thing that was lacking was the utensils in the kitchen. the superior apartment had a dishwasher, unlike the deluxe apartment which seemed odd . the glass window to the outdoor area was so clean that there was no safety strip on the door. we were there for 5 mins before my son ran straight into the closed door. my bridal party was sitting outside to hop off one of the chairs and see the hugest spider sitting right on the back of the seat. Over all the space we had to get ready for our wedding was perfect. The spa was nice and big after a long day. 100% would stay again and I know other guests enjoyed their stay to.