Nova Kiama 
31 Bong Bong St, Kiama NSW 2533, Australia
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31 Bong Bong St, Kiama NSW 2533, AustraliaSee Your Business Here!
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While we enjoyed our stay at Nova Kiama, we don't believe it is a 4 star hotel. No comfortable seating in the room was a negative, as was the lack of any shelving or storage area in the bathroom. While it is an excellent idea to reuse towels, the hooks do not allow the towels to dry as well as towel rails do. The staff were all very pleasant, the location excellent for people coming by train, and the rooms were spotlessly clean.
Lovely new Hotel. Clean, neat, tidy and sound proof. Great location, easy walk to main street, park, marina, train station. Had everything we needed for a stopover. Yes, car park is tight but you don't need to use it. Morning coffee from the combi van downstairs was perfect !
Our 4 night stay in a great location was less than satisfactory and we were very disappointed. The tariff seemed excessive for the level of amenities. No parking on arrival, no plug in the bathroom basin, no response to our request to alter the control of the air conditioner. Also only one teaspoon, minimal hanging points for clothes or towels in the bathroom. No information folder or map of Kiama for visitors. And the toilet flushing system was semi broken!
Excellent service, the staff were very knowledgeable, helpful and friendly. Easy hotel parking. Very clean and comfortable, quiet, room was small, tiny balcony woth no view but still great value for money. Pool was great, my 9 year old really enjoyed it. Grand hotel next door does delivery to your hotel room - delicious food.
The rooms were okay, very little balcony, and no view. The coffee and tea supplied were limited. Our first morning there was no hot water and when I mentioned it at Reception, there was very little sympathy. I contacted Nova seeking some sort of compensation, and we were offered 50% off our “next stay”. Our room cards were not coded correctly and we had to go back to reception in the worst lifts ever- slow, bypassed floors. It was in a convenient spot.